SEEING THE RIGHT PERSON AT THE RIGHT TIME
There are a lot of situations where a face to face appointment with the doctor is not required as your problem can be dealt with more appropriately in another way. On calling the practice our receptionist may ask you some questions in order to direct you quickly to the service most applicable to your problem. This will also save GP time as you may not need to attend the doctor for services such as :
For sexual health and contraception advise
Advise and counselling about managing of stress
Self referral number for minor musculo skeletal problems
Advise about financial problems
LENS/ EYE PROBLEMS
Free NHS Optician for all acute eye problems
You may not always need to see a GP to deal with your problem. Indeed, many problems may improve with time and simple remedies. Sore throats and coughs, for example, can be expected to last over a week, as long as you are not becoming more ill or breathless. There is good information available on the internet via NHS Inform www.nhsinform.co.uk
- For common ailments such as coughs, colds, 'flu', sore throats,cold sores, nasal congestion, hay fever, back ache, athlete's foot, constipation, period pain, thrush, threadworms and warts or verrucae, your community pharmacy can give you advice. Your pharmacist can give you medicine on the NHS without you having to pay for it under the minor ailements scheme. (SEE GUIDANCE BELOW)
- NHS 24 111 offer telephone health advice and an information service where you can talk confidentially to nurses or health information advisers
- If you suffer from an exacerbation of a chronic disease i.e. an illness that cannot be cured but symptoms can be treated such as asthma, COPD or diabetes, the practice nurses can help you manage your symptoms.
- Emergency contraception is available at most of the community pharmacies in Bothwell and Uddingston
- The practice nurses can offer advice on stopping smoking or you can refer yourself directly for smoking cessation
- The family child nurses at Kirklands Hospital can offer support and advice for new mothers and problems with babies and small children
- For dental problems, you should see a dentist. If you are not registered with a dentist, contact our Community Primary Care Department on 01236 707711or select the following dental provider online link http://www.nhslanarkshire.org.uk/Services/Oral/Pages/default.aspx
COMMUNITY PHARMACISTS operate a MINOR AILMENTS service for children, over 60s and patients in receipt of certain benefits. This covers advice and free treatment (if needed) for a variety of minor illnesses and complaints such as acne, athlete’s foot, backache, cold sores, constipation, cough, diarrhoea, earache, eczema and allergies, haemorrhoids (piles), hayfever, headache, head lice, indigestion, mouth ulcers, nasal congestion, pain, period pain, thrush, sore throat, threadworms, warts and verrucae.
Please see the link below for more information
Minor Ailment Service Guidance
FOR EYE PROBLEMS YOUR FIRST PORT OF CALL SHOULD BE THE OPTOMETRIST
An OPTOMETRIST. is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems.
Many optometrists are part of the Lanarkshire Eye-health Network Scheme (LENS) including
- Mackies Opticians (Bothwell) 01698 854858
- Jones & Hoyland (Uddingston) 01698 813318
- Mango Optical (Uddingston) 01698 818300
- Hughes & McHugh (Uddingston) 01698 811400
- Localeyes Optometrists (Viewpark) 01698 745595
As part of LENS they can offer an appointment and assessment service for any concerns you may have with the health of your eyes or eye injuries including: red eye, sore eye, deterioration of eyesight or any other disturbance of eyesight.
JOINT, MUSCLE OR BACK PAIN
You can phone 0845 604 0001 for JOINT, MUSCLE OR BACK problems to be given advice or to be referred to PHYSIOTHERAPIST without attending the surgery.
ALWAYS CALL 999 IF SOMEOME IS SERIOUSLY ILL OR INJURED AND THEIR LIFE IS AT RISK.
(Site updated 26/08/2016)