Complaints and patient feedback
You can make your complaint in person, by telephone,by email or in writing to Mr David Sweeney Practice Manager
We have a two stage complaints procedure. we will always try to deal with your complaint quickly. But if it is clear that the matter will need a detailed investigation, we will tell you and keep you updated on our progress.
Stage one - Early, local resolution
We will try to resolve your complaint within five working days if we can.
If you are dissatisfied with our response,you can ask us to consider your complaint at Stage two.
Stage Two - Investigation
We will look at your complaint at this stage if you are dissatisfied with our response at Stage One.
We also look at some complaints straight away at this stage , if it is clear that they are complex or need detailed investigation.
We will acknowledge your complaint within three working days
We will give you out decision as soon as possible. This will be no more that 20 working days unless there is clearly a good reason for needing more time
If, after recieving our final decision you remain dissatisfied you may contact the Scottish Public Services Ombudsman (SPSO) and ask them to consider it.
We will tell you how to do this when we send you our final decision
For further information on NHS Lanarkshire complaints