This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Complaints and Patient Feedback

Complaints and patient feedback

In General

You can make your complaint in person, by telephone,by email or in writing to Mr David Sweeney Practice Manager 

david.sweeney@lanarkshire.scot.nhs.uk

We have a two stage complaints procedure. we will always try to deal with your complaint quickly. But if it is clear that the matter will need a detailed investigation, we will tell you and keep you updated on our progress.

Stage one - Early, local resolution 

We will try to resolve your complaint within five working days if we can. 

If you are dissatisfied with our response,you can ask us to consider your complaint at Stage two.

Stage Two - Investigation 

We will look at your complaint at this stage if you are dissatisfied with our response at Stage One. 

We also look at some complaints straight away at this stage , if it is clear that they are complex or need detailed investigation.

We will acknowledge your complaint within three working days 

We will give you out decision as soon as possible. This will be no more that 20 working days unless there is clearly a good reason for needing more time 

Your Rights
If, after recieving our final decision you remain dissatisfied you may contact the Scottish Public Services Ombudsman (SPSO) and ask them to consider it.

We will tell you how to do this when we send you our final decision 

For further information on NHS Lanarkshire complaints 

www.nhslanarkshire.org.uk/ContactUs/Feedback/Pages/make-complaint.aspx

0800 377 7330
0800 377 7331
0790 049 4372
ask@spso.org.uk
www.spso.org.uk
Address
SPSO
Freepost EH641
Edinburgh
EH3 0BR


 
NHS ScotlandThis site is brought to you by My Surgery Website