MISSED APPOINTMENTS - Every month hundreds of appointments are missed by patients. These DNA’S (Did Not Attend) or missed appointments are preventing other patients from seeing the doctor of their choice.
We will be asking patients who persistently fail to turn up for their appointments to leave the practice.
We are always grateful to the patients who, when they realise they cannot keep an appointment, phone or contact us to tell reception that they will not be coming. This lets that appointment slot be used for another patient or an emergency.
You may consult any doctor of your choice by appointment. An appointment is made by speaking to the receptionist.
Routine appointments are timed at 10 minute intervals. Whenever possible please try to respect this time allocation to prevent surgeries over-running. If it is likely you will need more than 10 minutes to discuss your problems please book a double appointment (ie. 20 minutes).
If you are more than 10 minutes late for a booked appointment you may have to wait until the end of the surgery to be seen or to be asked to re-book.
Extended Hours Surgery
Bothwell Medical Centre is open late every Monday evening from 17.30- 19.30. Patients will only be seen during these hours by a pre-arranged appointment.
NHS 24 should still be contacted for medical emergencies between the hours of 18:00 – 08:00.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
Cancellations/ Did Not Attend
The practice has a policy for patients who do not attend their appointments without letting us know beforehand. If you do not attend an appointment, this is logged as a DNA (Did not attend). If you cannot attend your appointments for any reason please let us know 24 hours in advance, we can then offer the appointment to someone else. If you DNA on 3 occasions or more we could decide to no longer treat you at this practice